TRANSPARENCY:
For your questions, requests and complaints, you can call our Customer Service Center between 08.00 and 18.00 on weekdays or contact us 24 hours a day, 7 days a week.
ACCESSIBILITY:
For your applications, UMA (Uğur Motorlu Araçlar) Customer Service Center can be reached from 444 80 85 / 0800 448 3 862 Customer Hotline or online at www.uma.com.tr.
ANSWER VALUABILITY:
Once your applications have been registered by Customer Services, they are communicated via your SMS, e-mail or telephone with your registration number.
OBJECTIVITY:
Your questions, requests and complaints are evaluated without prejudice and fairness.
FEES:
The evaluation of your applications is free for our applicants.
PRIVACY:
Protecting your personal information is extremely important. For this reason, your personal information is not shared with third parties.
CUSTOMER FOCUS:
We value our best valued customers in all aspects of company policy and legal regulations to offer viable solutions, meet your needs and protect your rights at all times.
ACCOUNTABILITY:
Incoming applications (your questions, requests and complaints) are recorded and the decisions are disclosed to the applicants together with the reasons.
CONTINUOUS IMPROVEMENT
Suggestions and thoughts from our consumers are evaluated meticulously. Proactive improvements are provided in our products and services in business processes, along with open areas for improvement.